Hi @Brian Clark ! Thanks for reaching out. Just to help us double-check, could you confirm that you’re signed into the app using the same email address you originally used when you started scanning your collection? In some cases, users accidentally log in with a different method (like a different social account or email), which can result in an empty collection appearing.
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Van Guno
Oct 27, 2025
Hi @Brian Clark ! Thanks for reaching out. Just to help us double-check, could you confirm that you’re signed into the app using the same email address you originally used when you started scanning your collection? In some cases, users accidentally log in with a different method (like a different social account or email), which can result in an empty collection appearing.