Ok, this is like the 10th time I've watched an item only to get locked out of bidding for some "address" related issue. Why is this happening and it makes no sense whatsoever. I am logged in, and my address appears on record per normal. This is extremely annoying.
Hi @Ken Stumder and @Negaseid, thank you again for reaching out and sharing your experience.
Just to help us narrow it down:
Were you bidding from the listing page or using the Live Bidding Room when the issue occurred?
And are you currently located outside the US?
We do require a valid shipping address on file to ensure sellers can ship to you, and we want to make sure that’s being recognized correctly across the platform.
Once we hear back, we’ll investigate further. Thanks again for your patience!
Negaseid
•
Oct 15, 2025
Live bidding room, located in texas, usa
Ken Stumder
•
Oct 17, 2025
Live bidding room. Located in New York, USA. Logged in, address is on record. Going to resubmit the already on file address does not restore bidding capability. This was from a Windows-based laptop.
My primary address is correct but I keep getting locked out of bidding in live auctions because it wants my primary address.
Van Guno
Team•
Oct 14, 2025
Hi Ken, thank you for reaching out! I’m really sorry for the trouble. I understand how frustrating it must be to get locked out of bidding after watching an item. I’d like to take a closer look so we can figure out what’s causing this.
Could you please share a bit more information so we can investigate?
Which item or auction were you trying to bid on?
Are you using the desktop site or mobile app (and which browser, if on desktop)?
Have you recently updated or changed your address in your account?
Did you see any specific error message or pop-up when the system blocked your bid? If yes, may I please have a screenshot?
Once I have these details, I can check your account settings and logs with our team to pinpoint why this issue is happening and get it resolved quickly.
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Comments5
Van Guno
Oct 15, 2025
Hi @Ken Stumder and @Negaseid, thank you again for reaching out and sharing your experience.
Just to help us narrow it down:
Were you bidding from the listing page or using the Live Bidding Room when the issue occurred?
And are you currently located outside the US?
We do require a valid shipping address on file to ensure sellers can ship to you, and we want to make sure that’s being recognized correctly across the platform.
Once we hear back, we’ll investigate further. Thanks again for your patience!
Negaseid
Oct 15, 2025
Live bidding room, located in texas, usa
Ken Stumder
Oct 17, 2025
Live bidding room. Located in New York, USA. Logged in, address is on record. Going to resubmit the already on file address does not restore bidding capability. This was from a Windows-based laptop.
Negaseid
Oct 15, 2025
•Merged request
•1 vote
Live bidding asks for address
My primary address is correct but I keep getting locked out of bidding in live auctions because it wants my primary address.
Van Guno
Oct 14, 2025
Hi Ken, thank you for reaching out! I’m really sorry for the trouble. I understand how frustrating it must be to get locked out of bidding after watching an item. I’d like to take a closer look so we can figure out what’s causing this.
Could you please share a bit more information so we can investigate?
Which item or auction were you trying to bid on?
Are you using the desktop site or mobile app (and which browser, if on desktop)?
Have you recently updated or changed your address in your account?
Did you see any specific error message or pop-up when the system blocked your bid? If yes, may I please have a screenshot?
Once I have these details, I can check your account settings and logs with our team to pinpoint why this issue is happening and get it resolved quickly.
Thank you for your patience!