Collection Missing
There is something all kinds of wrong with this site/app. I have scanned over 5000 comics to my collection and despite this every time I open the app it tells me to scan my first comic. Not only that but comics that have been out for ages return with an unrecognized screen but i can search them in the Price Guide tab and find them listed but can'tadd them to my collection. And my Green Lantern/Green Arrow Whitman comics no longer appear as Whitman editions but regular GL/GA comics and Superboy and the Legion Whitman comics all return unrecognized. Images are not available for Newsstand, DC UNIVERSE and other variant covers. Very sloppy.
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Comments12
Van Guno
Oct 15, 2025
PinnedHi Tim! Thanks for reaching out. I can definitely understand how frustrating that experience must be, especially after putting in the time to scan so many comics.
Just to help us double-check, could you confirm that you’re signed into the app using the same email address you originally used when you started scanning your collection? In some cases, users accidentally log in with a different method (like a different social account or email), which can result in an empty collection appearing.
As for the issues with variant recognition (like Whitman editions, newsstands, and DC Universe covers) and missing images, those are on our radar, and our team is actively working on improving how those variants are recognized and displayed.
We really appreciate your patience, and we’re here to help however we can. Let us know if confirming your login doesn’t resolve the collection issue, and we can take a deeper look.
Chris Holladay
Oct 17, 2025
•Merged request
•1 vote
I tried this app and when I got done scanning only half my.collection was there and then layer o could even use the app. No collection no more scanning nothing. Very frustrating
Van Guno
Oct 2, 2025
Hi Chris! Thanks for your message. Sorry to hear about the trouble! We haven’t seen this issue reported by other users, but rest assured, any comics you’ve scanned aren’t lost.
It’s possible you may have logged in with a different social account, which can cause your collection to appear empty. If you send us the email or social login you used at support@hipcomic.com, we’ll gladly take a closer look and help recover your collection.
Happy to help get this resolved!
Ana Suástegui
Oct 17, 2025
•Merged request
•6 votes
User Not Found?
In my own collection it says that my user is not found, what can I do?
Joshua Kibby
Jun 24, 2025
I am getting the same issue. 404 Not found. We could not find this user
Steven Nanov
Jun 24, 2025
Who are you mate where you from.
Van Guno
Jun 26, 2025
Hi Joshua! May I know if you are still having this issue?
Steven Nanov
Jun 24, 2025
Great
Van Guno
Jun 26, 2025
Hi Ana, may I know if you are still having this issue?